Satisfaction Guarantee

Silver Moments Satisfaction Guarantee

At Silver Moments, we are dedicated to bringing a touch of elegance and joy to every purchase. Your satisfaction with our jewellery is our highest priority, and we proudly stand behind the exceptional quality and craftsmanship of each piece we offer.

Our Promise

If, for any reason, you are not completely satisfied with your purchase, we are here to help. With our Satisfaction Guarantee, you can shop with confidence, knowing that we are committed to ensuring your happiness with your jewellery.

What’s Included?

Change of Mind

If your jewellery doesn’t meet your expectations, you may return it within 30 days of the purchase date for a full refund or exchange.
To qualify, items must be:Unworn and in their original condition.
Returned with all original packaging, certificates, and proof of purchase.

Defective Items
If you believe your jewellery has a quality issue or manufacturing defect within 30 days, it will be assessed under both our Returns Policy and Warranty for resolution.

How to Return Your Item

To initiate a return under our Satisfaction Guarantee:

  1. Contact Us: Email or call our team with your order details and reason for return.
  2. Prepare Your Return: Ensure the item is in its original condition and packaged securely for shipping.
  3. Receive Your Refund or Exchange: Upon inspection of the returned item, we will process your refund to the original payment method or arrange an exchange.

Exclusions

Our Satisfaction Guarantee does not cover:

  • Items damaged due to misuse, improper care, or wear and tear.
  • Custom-made or personalised jewellery (e.g., engraved pieces). For these items, please contact us to discuss your options.
  • Items purchased through wholesale agreements or special promotions with specific terms.

A Note About Quality Concerns

If your jewellery develops a defect after 30 days, it is no longer covered under the Satisfaction Guarantee. However, rest assured that your purchase is still protected under our 12-month Warranty, which covers manufacturing defects and craftsmanship issues. Please refer to our Warranty Policy for further details.

Customised Support

We understand that every situation is unique, and we’re here to help. If you have concerns that don’t seem to fit under our Satisfaction Guarantee, Returns Policy, or Warranty, simply reach out to us. Our team is committed to finding a solution that works for you.

Why Choose Silver Moments?

At Silver Moments, we believe that every moment should sparkle—and every customer deserves to feel valued. That’s why our Satisfaction Guarantee is not just a policy; it’s our promise to deliver jewellery that delights and a shopping experience you’ll remember fondly.