Shipping info

At Silver Moments, we are committed to ensuring your jewellery reaches you promptly and securely. Please review our shipping guidelines below to understand how we process, handle, and deliver your orders.

Order Confirmation

Once you place your order, you will receive an order confirmation email. This email confirms we have successfully received your order and initiates the processing procedures.

Handling Times

  • Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
  • Once processed, orders are generally shipped the next business day.

We strive to dispatch your order as quickly as possible to minimise delivery times.

Free Shipping

Orders that qualify for Free Shipping are shipped via Standard Shipping.

  • If you prefer Express Shipping, even for orders with Free Shipping, an additional fee applies.

Domestic Shipping (Australia)

Standard Shipping

  • All domestic orders are shipped with tracked standard shipping through reputable carriers, such as Australia Post or Sendle.
  • Orders are dispatched from Melbourne, except when purchasing through our stockists.

Delivery Times:
Standard shipping times vary depending on your location. You can track your order using the tracking number provided in your confirmation email.

Express Shipping

  • Faster delivery with tracking is available for orders within Australia.
  • While we prioritise express shipments, unforeseen delays by couriers are beyond our control. Unfortunately, we cannot provide compensation for such delays once your parcel has left our processing centre.

International Shipping

Standard International Shipping

  • We offer tracked international shipping to selected countries.
  • Delivery times range from 6 to 27 days, depending on the destination.

Important Information

Shipping Address

  • Once your order has been shipped, we cannot modify your shipping address or redirect parcels.
  • If you need to make changes after dispatch, please contact the courier directly with your tracking number. Any additional costs incurred for address changes are the customer’s responsibility.

Damaged Items

We take great care to ensure your jewellery is securely packaged, but in the unlikely event of damage during transit:

Steps to Follow

  1. Notify us immediately by emailing hello@silvermoments.com.au with photos of the damaged items and packaging.
  2. We will assist you in resolving the issue based on the courier used for your shipment.

Courier-Specific Policies

Australia Post (Within Australia)

  • Claims for damaged items shipped via Australia Post must be lodged directly with them.
  • Contact Australia Post Customer Support, provide photos of the damage and proof of purchase, and file a claim for reimbursement of postage and product costs.

If you encounter issues during the claims process, contact our team for support.

Sendle (Within Australia)

  • For damages caused by Sendle, we will replace or refund your item if you notify us within 5 days of receiving the damaged package.
  • Please email us photos showing the damage, including packaging, ‘fragile’ stickers, and protective materials, to help us file a claim.

Tracking Your Order

You can track your shipment using the tracking number provided in your confirmation email. Visit our [Tracking Page] for updates.

Need Assistance?

Our dedicated support team is here to help. If you have any questions about your order, shipping, or claims, please contact us:

  • Email: hello@silvermoments.com.au
  • (9 am to 5 pm, AEST)

We are committed to ensuring your Silver Moments experience is seamless and satisfying.