Sophia Rope Necklace and Bracelet Set

• Necklace 50cm, Bracelet 21cm

Silver Moments Satisfaction Guarantee

At Silver Moments, we are dedicated to bringing a touch of elegance and joy to every purchase. Your satisfaction with our jewellery is our highest priority, and we proudly stand behind the exceptional quality and craftsmanship of each piece we offer.

Our Promise

If, for any reason, you are not completely satisfied with your purchase, we are here to help. With our Satisfaction Guarantee, you can shop with confidence, knowing that we are committed to ensuring your happiness with your jewellery.

What’s Included?

Change of Mind

If your jewellery doesn’t meet your expectations, you may return it within 30 days of the purchase date for a full refund or exchange.
To qualify, items must be:Unworn and in their original condition.
Returned with all original packaging, certificates, and proof of purchase.

Defective Items
If you believe your jewellery has a quality issue or manufacturing defect within 30 days, it will be assessed under both our Returns Policy and Warranty for resolution.

How to Return Your Item

To initiate a return under our Satisfaction Guarantee:

1. Contact Us: Email or call our team with your order details and reason for return.
2. Prepare Your Return: Ensure the item is in its original condition and packaged securely for shipping.
3. Receive Your Refund or Exchange: Upon inspection of the returned item, we will process your refund to the original payment method or arrange an exchange.

Exclusions

Our Satisfaction Guarantee does not cover:

• Items damaged due to misuse, improper care, or wear and tear.
• Custom-made or personalised jewellery (e.g., engraved pieces). For these items, please contact us to discuss your options.
• Items purchased through wholesale agreements or special promotions with specific terms.

A Note About Quality Concerns

If your jewellery develops a defect after 30 days, it is no longer covered under the Satisfaction Guarantee. However, rest assured that your purchase is still protected under our 12-month Warranty, which covers manufacturing defects and craftsmanship issues. Please refer to our Warranty Policy for further details.

Customised Support

We understand that every situation is unique, and we’re here to help. If you have concerns that don’t seem to fit under our Satisfaction Guarantee, Returns Policy, or Warranty, simply reach out to us. Our team is committed to finding a solution that works for you.

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Why Choose Silver Moments?

At Silver Moments, we believe that every moment should sparkle—and every customer deserves to feel valued. That’s why our Satisfaction Guarantee is not just a policy; it’s our promise to deliver jewellery that delights and a shopping experience you’ll remember fondly.

Every jewellery piece is elegantly packaged in a luxurious velvet box, perfectly tailored to the style of your chosen design. For an extra special touch, you can select our premium gift-wrapping option during checkout to make your purchase truly unforgettable

Sterling silver 925 plated metal/ 925 stamped

At Silver Moments, we are committed to ensuring your jewellery reaches you promptly and securely. Please review our shipping guidelines below to understand how we process, handle, and deliver your orders.

Order Confirmation

Once you place your order, you will receive an order confirmation email. This email confirms we have successfully received your order and initiates the processing procedures.

Handling Times

Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

Once processed, orders are generally shipped the next business day.

We strive to dispatch your order as quickly as possible to minimise delivery times.

Free Shipping

Orders that qualify for Free Shipping are shipped via Standard Shipping.

If you prefer Express Shipping, even for orders with Free Shipping, an additional fee applies.

Domestic Shipping (Australia)

Standard Shipping

All domestic orders are shipped with tracked standard shipping through reputable carriers, such as Australia Post or Sendle.

Orders are dispatched from Melbourne, except when purchasing through our stockists.

Delivery Times:
Standard shipping times vary depending on your location. You can track your order using the tracking number provided in your confirmation email.

Express Shipping

Faster delivery with tracking is available for orders within Australia.

While we prioritise express shipments, unforeseen delays by couriers are beyond our control. Unfortunately, we cannot provide compensation for such delays once your parcel has left our processing centre.

International Shipping

Standard International Shipping

We offer tracked international shipping to selected countries.

Delivery times range from 6 to 27 days, depending on the destination.

Important Information

Shipping Address

Once your order has been shipped, we cannot modify your shipping address or redirect parcels.

If you need to make changes after dispatch, please contact the courier directly with your tracking number. Any additional costs incurred for address changes are the customer’s responsibility.

Damaged Items

We take great care to ensure your jewellery is securely packaged, but in the unlikely event of damage during transit:

Steps to Follow

Notify us immediately by emailing hello@silvermoments.com.au with photos of the damaged items and packaging.

We will assist you in resolving the issue based on the courier used for your shipment.

Courier-Specific Policies

Australia Post (Within Australia)

Claims for damaged items shipped via Australia Post must be lodged directly with them.

Contact Australia Post Customer Support, provide photos of the damage and proof of purchase, and file a claim for reimbursement of postage and product costs.

If you encounter issues during the claims process, contact our team for support.

Sendle (Within Australia)

For damages caused by Sendle, we will replace or refund your item if you notify us within 5 days of receiving the damaged package.

Please email us photos showing the damage, including packaging, ‘fragile’ stickers, and protective materials, to help us file a claim.

Tracking Your Order

You can track your shipment using the tracking number provided in your confirmation email. Visit our [Tracking Page] for updates.

Need Assistance?

Our dedicated support team is here to help. If you have any questions about your order, shipping, or claims, please contact us:

Email: hello@silvermoments.com.au

(9 am to 5 pm, AEST)

We are committed to ensuring your Silver Moments experience is seamless and satisfying.

Your jewellery is designed to bring beauty and joy for years to come. Proper care will ensure it stays as stunning as the day you bought it. Follow these simple tips to preserve the brilliance of your silver and gold pieces:

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1. General Care Tips for All Jewellery

Avoid Moisture and Chemicals:
Remove your jewellery before swimming, showering, or exercising. Keep it away from harsh chemicals, such as perfumes, hairsprays, and cleaning products, which can dull its shine or damage the metal.

Store Properly:
Store each piece in a soft pouch or a jewellery box with separate compartments to avoid scratching. Use anti-tarnish strips for silver items to prevent tarnishing.

Wear Last, Remove First:
Put your jewellery on after applying makeup, lotions, and perfumes, and remove it before starting your skincare or bedtime routine.

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2. Caring for Silver Jewellery

Prevent Tarnishing:
Sterling silver naturally tarnishes over time due to exposure to air, moisture, and oils. To minimise tarnish, wear your silver jewellery often, as skin oils can help keep it shiny.

Clean Regularly:
Clean with a soft, lint-free cloth after wearing to remove dirt and oils. For deeper cleaning:
Use a silver polishing cloth.
For heavily tarnished pieces, soak in a mixture of warm water, mild soap, and a pinch of baking soda. Rinse and pat dry.

Avoid Prolonged Storage:
Long-term storage without protection can accelerate tarnishing. Keep silver jewellery in airtight bags or containers when not in use.

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3. Caring for Gold Jewellery

Polish with Care:
Clean your gold jewellery with a mild soap solution and a soft cloth. Avoid abrasive cleaners that can scratch the surface.

Protect the Coating (For Gold-Plated or Silver-Infused Gold):
Gently wipe the jewellery with a damp cloth to maintain the gold layer. Avoid scrubbing to prevent wear.

Prevent Scratches:
Gold is a softer metal, so avoid wearing gold jewellery during physical activities or while handling rough surfaces.

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4. Special Tips for Pieces with Stones or Pendants

Inspect Regularly:
Check for loose settings or clasps to avoid losing stones or pendants. If you have damaged jewellery please contact us and we may be able to help you fix the item at a quoted cost.

Gentle Cleaning for Stones:
Use a soft brush and warm soapy water to clean settings around gemstones or charms. Avoid soaking jewellery with glued settings, as moisture can weaken the adhesive.

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5. Long-Term Maintenance

Professional Cleaning:
Take your jewellery to a jeweller for professional cleaning once or twice a year, especially for intricate designs or heavily worn items.

Replating Services (For Gold-Plated or Silver-Infused Gold):
Over time, the gold layer on plated or silver-infused jewellery may wear off. Consider replating services to restore its original brilliance.

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6. Travel Tips

Use a travel jewellery organiser with padded compartments to prevent scratches.
Avoid packing silver and gold jewellery together to prevent metal interaction.

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Your Jewellery, Your Style

With a little care, your silver and gold jewellery can stay radiant and timeless, just like your personal style. If you have any questions or need more assistance, feel free to contact us – we’re here to help you shine!

At Silver Moments, we take pride in the craftsmanship and quality of our jewellery. To give you peace of mind, we offer a comprehensive warranty that reflects our commitment to excellence. Should you encounter any issues with your purchase, we are here to provide support and resolution.

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Our Warranty Promise

All jewellery purchased from Silver Moments is covered by a 12-month warranty against defects in materials and workmanship. This warranty ensures that your jewellery remains as exceptional as the moment you first received it.

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What Does the Warranty Cover?

The warranty applies to manufacturing defects, including:

• Faulty clasps, chains, or settings.
• Weak or broken components due to craftsmanship issues.
• Tarnishing or discolouration caused by a defect in material quality.

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What Is Not Covered?

The warranty does not cover:

1. Normal Wear and Tear:
   • Scratches, dents, or gradual loss of finish due to daily use.
2. Improper Care or Handling:
   • Damage caused by exposure to chemicals, extreme temperatures, or rough handling.
3. Accidental or Deliberate Damage:
   • Breakage or damage resulting from dropping, mishandling, or unauthorised alterations.
4. Lost Items:
   • The warranty does not cover lost or stolen jewellery.

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Warranty Duration

The warranty is valid for 12 months from the date of purchase. To make a claim, proof of purchase is required.

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How to Make a Warranty Claim

Follow these steps to resolve your warranty concern quickly and easily:

1. Contact Us:

   • Reach out via email or phone with your order details and a description of the issue. Attaching photos of the jewellery and the defect will help us assess your claim promptly.

2. Assessment:

   • Our team will evaluate the defect to determine if it is covered under warranty.
   • In some cases, we may require the item to be returned for physical inspection.

3. Resolution Options:

   • If the issue is covered under warranty, we will:
     • Repair the item at no cost to you.
     • Replace the item with the same or a comparable design.
     • Issue a full or partial refund if repair or replacement is not possible.

4. Shipping:

   • For warranty claims, return shipping costs are covered by Silver Moments for items confirmed as defective.

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Care and Maintenance

To maintain your jewellery’s beauty and durability, we recommend:

• Removing jewellery before swimming, showering, or exercising.
• Storing jewellery in a dry, padded container to avoid scratches or tarnishing.
• Cleaning silver jewellery with a soft polishing cloth and avoiding harsh chemicals.

By following these care instructions, you can extend the life of your jewellery and minimise wear and tear.

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Exclusions for Custom and Personalised Items

Custom-made or personalised items (e.g., engraved pieces) are covered under this warranty for manufacturing defects but cannot be exchanged or refunded unless the defect is irreparable.

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Additional Support

We understand that every situation is unique. If your jewellery is no longer under warranty or the issue falls outside its coverage, we’re still here to help. Our team can offer professional advice and repair services at a reasonable cost.

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Our Commitment to Quality

At Silver Moments, we believe every piece of jewellery tells a story. We’re honoured to be part of yours and stand behind the quality of our craftsmanship. If you have any questions or concerns about our Warranty Policy, please don’t hesitate to contact us.

Together, we’ll ensure your moments continue to sparkle.

Silver Moments Satisfaction Guarantee

At Silver Moments, we are devoted to bringing a touch of elegance and joy to every purchase. Your satisfaction with our jewellery is our highest priority, and we stand behind the exceptional quality of every piece we offer. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.

Returns and Refunds

If your jewellery does not meet your expectations, you may return it within 30 days of the purchase date. To be eligible for a refund, the item must be returned in its original condition and packaging. Once we receive and inspect the returned item, we will issue a full refund to your original payment method.

Quality Concerns

Should you encounter any issues with your jewellery, such as defects or concerns about craftsmanship, please contact us immediately. Your feedback is invaluable, and we are committed to resolving the matter promptly. Our goal is to ensure you are delighted with your experience.

Personalised Support

We understand that each situation is unique. To provide the best possible service, we review every case individually, ensuring that our response meets your needs while maintaining the integrity of our policies.

Custom and Wholesale Orders

Custom-designed jewellery and wholesale purchases are subject to a separate return and exchange policy. If this applies to your order, please contact our team for detailed guidance tailored to your specific circumstances.

At Silver Moments, we believe every moment should sparkle. Thank you for trusting us with your jewellery needs. If you have any questions or require further assistance, our friendly team is just an email or call away. Let us make your experience with us truly special.